Privacy Policy

Introduction

This Privacy Policy explains how polydatzrh B.V. ("we," "our," or "us") collects, uses, and protects your personal information when you use our fitness membership services and website. We are committed to protecting your privacy and ensuring transparency about our data practices.

polydatzrh is the Data Controller for the personal data we process. Our registered office is located at Eikenlaan 153, 3590 PN Utrecht, Netherlands. Company registration number: B256325632, VAT number: NL62302532B05.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, billing information, fitness goals, health information (when voluntarily provided), workout preferences, and usage data from our platform. We collect this information when you register for our services, use our fitness programs, communicate with us, or visit our website.

We may also collect technical information automatically, including your IP address, browser type, device information, and how you interact with our website and services. This helps us improve our platform and provide better service.

Health and fitness data is collected only when you voluntarily provide it to help us personalise your training programs and track your progress.

How We Use Your Information

We explain how we use your information to provide and improve our fitness services, including creating personalised workout plans, providing nutrition guidance, processing payments, communicating with you about your membership, sending important updates and promotional materials (with your consent), and ensuring the security of our platform.

The use of your data is based on several legal bases under GDPR, including contract performance (to provide our fitness services), legitimate interests (to improve our services and communicate with you), and consent (for marketing communications and optional data collection).

We use your fitness and health data solely to provide personalised training recommendations and track your progress toward your goals.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who help us operate our business, such as payment processors, email service providers, and cloud hosting services. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

We may also disclose your information if required by law, to protect our legal rights, or in connection with a business transaction such as a merger or acquisition.

Your Rights

Under GDPR and applicable privacy laws, you have several rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this privacy policy. Specifically:

• Account information: Retained for the duration of your membership and up to 7 years after termination for legal and tax purposes
• Fitness and health data: Retained while your account is active and up to 2 years after account closure
• Marketing data: Retained until you unsubscribe or withdraw consent
• Technical logs: Retained for up to 12 months for security and system improvement purposes

We regularly review our data retention practices to ensure we only keep data for as long as necessary.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure hosting infrastructure, regular security assessments, and access controls limiting who can access your data.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and provide personalised content. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though some features of our website may not function properly if you disable certain cookies.

International Data Transfers

Your personal data may be processed and stored in countries outside the European Economic Area (EEA) where our service providers operate. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We only work with service providers who demonstrate adequate levels of data protection and comply with applicable privacy laws.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

For significant changes that affect your rights, we will provide additional notice through email or prominent website notifications.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us about privacy matters, please reach out to us:

Supervisory Authority

If you have concerns about our handling of your personal data that we have not been able to resolve, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.